Privacy Policy

1. Introduction

ReferAgent ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our referral campaign management platform and related services.

By using ReferAgent, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account information (email address, name, organization name)
• Payment information (processed securely through our payment providers)
• Campaign data (campaign names, URLs, reward configurations)
• Communications with our support team

2.2 Information Collected Automatically

• Device and browser information (IP address hash, user agent, device type)
• Usage data (pages visited, features used, click patterns)
• Referral tracking data (click timestamps, conversion events, geographic regions)
• Log data (access times, error logs, performance metrics)

2.3 Information from Third Parties

We may receive information from third-party services you connect to ReferAgent, such as payment processors, analytics providers, and integration partners.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Track referrals and calculate rewards accurately
• Detect and prevent fraud, abuse, and security issues
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Analyze usage patterns to improve user experience
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize us to share information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may also retain and use information to comply with legal obligations, resolve disputes, and enforce agreements. Campaign analytics data is retained for 24 months after campaign completion, unless you request earlier deletion.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal information
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@referagent.com.

8. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

9. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: